Please read this carefully. Use of the hotelportopalacio.com web site and the user's relationship with Sonae Turismo S.A. are subject to the present Terms and Conditions in association with any specific terms stipulated on the individual pages of the sites in question. Should you not be in agreement therewith, please refrain from using the sites in question for making bookings or any other type of contract with Sonae Turismo S.A.
The user is forbidden from assigning, sublicensing or transferring in any other way any of his rights stipulated under the terms of the present Terms and Conditions. Should any provision contained in the present Terms and Conditions be decreed as invalid by a court of the competent venue, the invalidity of said provision will in no way affect the validity of the other provisions included in these Terms and Conditions which will remain in full force. Failure by either party to exercise any right or recourse under the terms of the present Terms and Conditions does not imply a foregoing of said right or recourse.
2. Use of the Site
The Site is made available free-of-charge to the user for his personal use, subject to the present Terms and Conditions. Use of the Site entails the acceptance of the present Terms and Conditions. Use of the Site requires the user to be an adult (at least 18 years old) and to be able to sign legally binding contracts. The user will be held financially liable for any use of the Site he himself has made. The user may only use the Site to make bookings or legitimate acquisitions. The Site may not be used to: make false, fraudulent or speculative bookings or any booking made with an expectation of high demand; disseminate or transmit any other kind of materials of an illicit, threatening, slanderous, libellous, defamatory, obscene, indecent, inflammatory or pornographic nature or of any material or information which may constitute or encourage conduct regarded as criminal offences which compromise third party liability or also which breach any law; or for any other purpose which is illicit or forbidden by the present Terms and Conditions. We reserve the right at any time any without prior notice to prevent or limit user access to all or part of the Site.
3. Site Availability
The Site may be accessed from anywhere in the world by anyone who has an Internet network connection. However, the Site may not be permanently accessible owing to maintenance or repair work or because of computing problems or faults, faults in the Internet service or other unforeseen circumstances. The Site contains information about our products and services worldwide which will not all be available at all locations. A reference to a product or service presented at the Site does not mean that said product or service is or will become available at the user location. The Site content, including advertising contents, is intended to be used and presented only where its use and presentation are allowed in accordance with the applicable laws and regulations.
4. Content presented at the Site
All the elements contained at the site and information sent by e-mail are protected by copyright, registered trademark, data and privacy protection rights and any other intellectual property rights and they are the property of Sonae Turismo S.A.. The user may access and view the Site contents on a computer monitor, print individual pages in hard copy (but not photocopy them) and store said pages electronically on CD (but not at a server or other storage equipment connected to a network) for the purposes of non-commercial, personal use. The user is not allowed to reproduce, alter, copy or distribute in any other way nor use any contents for commercial purposes without first seeking the authorisation in writing of Sonae Turismo S.A. The user is not granted any license under these Terms and Conditions to use any registered trademark of Sonae Turismo S.A.
5. Limitation of Liability and Legal Disclaimer
Although Sonae Turismo S.A. takes every possible measure to ensure the accuracy of the Site's content, the information is of a general nature and it is not intended to cover all the information related with the products or services mentioned at the Site. Hence, Sonae Turismo S.A. does not guarantee that the content is appropriate for the specific circumstances of the user or that it meets the specific needs of the latter. Sonae Turismo S.A. will not be held liable for any errors or omissions regarded as outside its reasonable control which may affect any Site content. Sonae Turismo S.A. does not ensure that access to the Site is uninterrupted or wholly fault-free. Under no circumstances will Sonae Turismo S.A. be held liable for any incidental or consequential damages (including, but not limited to loss of profits, loss of privacy and loss of data) or for any other type of indirect, special or punitive damages which may result from or be related with Site usage. The Site may include third party links to other websites which are outside our control and which are not covered by the present Terms and Conditions. Should the user access other Sites using the links supplied, the availability and contents of said sites will be the responsibility of their operators.
In the event that the user registers or provides his personal data via the Site, he must make sure that the data supplied in the act of registration or at any other time is correct and complete. The user undertakes to provide immediate notifications about any alterations required to the information provided upon registration. Sonae Turismo S.A. ensures the total confidentiality of the personal data provided via the secure server and under the terms of the law in force.
7. Alterations to these Terms
At its own discretion, Sonae Turismo S.A. reserves the right to make changes to any part of the Site. As a consequence of its updating policy, Sonae Turismo S.A. may wish to alter the present Terms and Conditions (including those related with the use of the contents). In the event of any alteration to the Terms and Conditions, Sonae Turismo S.A. will notify the user indicating at the start of the present Terms and Conditions the date when it was last updated. It is thus important that whenever the user accesses the Site he should check whether there is notification of any change in the Terms and Conditions. Use of the Site after the publication or notification of alterations by Sonae Turismo S.A. entails acceptance of said alterations. Should the user not agree to be subject to said alterations, he should not continue to use the Site.
8. Advertising and Sponsorship
Part of the Site may contain advertising and sponsorship. The authors of the advertisements and sponsors will be responsible for ensuring that the material supplied for inclusion at the Site conforms to the relevant legislation. Sonae Turismo S.A. will not be held liable for any errors or inaccuracies related with the advertising or sponsorship material.
9. Promotions and Offers
Sonae Turismo S.A. may provide information at the site related with specific services, offers or promotions it has up and running. Said services, offers or promotions will be subject to the specific terms, conditions and restrictions presented at the Site in association with said services, offers and promotions. Any service, offer or promotion will be cancelled when it is forbidden by law. The user must consult and read carefully the terms, conditions and restrictions included at the Site related with each of the services, offers or promotions.
10. Competitions and Awarding of Prizes
From time to time Sonae Turismo S.A. may promote competitions, award free prizes and promotions at its Site. They will be subject to additional terms and conditions which will be disseminated at the time when the competitions are carried out.
11. Competent Venue and Jurisdiction
The present Terms and Conditions are subject to and interpreted in accordance with Portuguese legislation. Both parties agree, in the exclusive interest of Sonae Turismo S.A., to choose the Portuguese courts as the competent and exclusive venue to judge and decide upon any processes, actions or judicial measures which may arise or derive from this contract; unless it has been agreed upon that in this clause selecting the competent venue in the exclusive interest of Sonae Turismo S.A., Sonae Turismo S.A. reserves the right to lodge legal actions against the user in Courts with the competent jurisdiction in any other country.
12. Online Bookings/Occupancy
If the Online Booking system provided at the respective Site is used, the terms and conditions pertaining to availability, prices and cancellations apply to each room price indicated and the user must carefully read the details provided as regards the rate charged, before completing the booking process. Any special needs will have to be communicated at the time of booking and hence catering for them will not necessarily be guaranteed.
13. Payment policy
The Hotel requires early payment equivalent to one night's accommodation before the day of arrival of the guest to ensure the booking. Any difference in the nights stayed as well as any other costs defrayed during the stay must be paid at the check-out . Early payment may be made by credit card and the following information is required: credit card number, card holder's name and expiry date.
14. Cancellation policy
In the event that the guest fails to appear on the anticipated day of arrival, the Hotel reserves the right to charge the guest the equivalent of 1 night's stay In the event that the guest cancels the booking within 7 days of the anticipated day of arrival, the Hotel reserves the right to charge the guest the equivalent of 1 night's stay. If the guest cancels the booking more than 7 days before the anticipated date of arrival, the Hotel will return the early payment.
15. Check-in and Check-out Times
Check-in After 3 p.m. Check-out: by 12 mid-day
16. Hotel usage rules
Pets are not allowed at the Hotels.
- Check in time 3:00 PM
- Check out time 12:00 PM
- Children age 12
- Pets not allowed